Privacy Policy

1Introduction

k1gm ("k1gm", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://k1gm.cam (the "Platform"). This Privacy Policy explains how we collect, use, store, share and protect personal data relating to users of our Platform ("you", "your", "User") and visitors to our website.

We take the privacy of our users seriously. This Policy is written in plain, professional English so that every user — including those accessing the Platform from Pakistan — can understand exactly how their data is handled. By registering an account, making a deposit or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy.

k1gm does not hold a Pakistani gambling licence and does not operate under the authority of the State Bank of Pakistan, the Pakistan Telecommunication Authority or any other Pakistani regulatory body. This Privacy Policy reflects our obligations under the data protection frameworks applicable to our operating jurisdiction. Users in Pakistan should note that Pakistan's Personal Data Protection Bill and related legislation may also apply to the processing of their personal data. This Policy does not constitute legal advice.

2Definitions

The following terms are used throughout this Privacy Policy:

3Data We Collect

3.1 Registration Data

When you create an Account, we collect the following information:

• Full legal name;
• Date of birth (for age verification purposes);
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and country;
• Email address;
• Mobile phone number;
• Username and encrypted password.

3.2 KYC and Verification Data

Before processing withdrawals, we require identity verification documents which may include:

• A copy of your CNIC (Computerised National Identity Card) or valid passport;
• Proof of address (utility bill, bank statement or equivalent document);
• Proof of payment method ownership.

3.3 Financial Data

We collect transactional information related to deposits and withdrawals made on the Platform, including amounts in PKR, timestamps, payment method references and transaction identifiers. We do not store full payment card numbers — card data is processed by our PCI-DSS compliant payment processors.

3.4 Gaming and Betting Activity Data

We record your gaming and betting activity on the Platform, including bets placed, games played, wager amounts, outcomes and account balance history. This data is used for account management, dispute resolution, responsible gambling monitoring and regulatory compliance.

3.5 Technical and Device Data

When you access the Platform, our servers automatically collect certain technical data, including:

• IP address and approximate geolocation;
• Device type, operating system and browser version;
• Session timestamps and duration;
• Pages visited and features used within the Platform.

3.6 Communications Data

We retain records of communications between you and our support team, including live chat transcripts and email correspondence. This data is used to resolve disputes, improve support quality and maintain a record of account-related agreements.

4How We Use Your Data

k1gm processes your personal data for the following purposes:

4.1 Marketing Communications

We will only send you promotional emails, offers and notifications if you have opted in to receive them. You can withdraw your marketing consent at any time by updating your account preferences or by contacting [email protected]. Withdrawal of marketing consent does not affect our ability to send you transactional messages relating to your account (e.g., deposit confirmations, withdrawal notifications, security alerts).

5Legal Basis for Processing

k1gm processes personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the account agreement with you — including account management, payment processing and KYC verification;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and regulatory reporting obligations;
• Legitimate interests: Processing carried out for our legitimate business interests — such as fraud prevention, platform security, responsible gambling monitoring and service improvement — where those interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific and informed consent — including marketing communications and the use of non-essential cookies.

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

6Sharing Your Data

6.1 We Do Not Sell Your Data

k1gm does not sell, rent or trade your personal data to any third party for their own commercial purposes. This is an absolute commitment and applies regardless of the jurisdiction from which you access the Platform.

6.2 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers act as Data Processors under binding contractual agreements that restrict their use of your data to the specific services they provide. Categories of service provider include:

• Payment processing providers (who handle PKR deposits and withdrawals);
• KYC and identity verification providers;
• Gaming and live dealer software suppliers;
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Fraud detection and cybersecurity services;
• Email and communications delivery platforms.

Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar payment options for Pakistani users. k1gm does not claim endorsement, affiliation or partnership with any of these providers. Data shared with payment processors is limited to what is strictly necessary to process the relevant transaction.

6.3 Legal and Regulatory Disclosure

We may be required by law to disclose your personal data to regulatory authorities, law enforcement agencies or courts. We will comply with such requirements while taking reasonable steps to notify you, where legally permissible.

6.4 Business Transfers

In the event of a merger, acquisition or sale of all or substantially all of k1gm's assets, your personal data may be transferred to the acquiring entity. We will provide notice before your data becomes subject to a materially different privacy policy.

7International Data Transfers

k1gm's platform infrastructure and some of our service providers are located outside Pakistan. Your personal data may therefore be transferred to and processed in countries other than your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by the relevant data protection authority;
• Binding corporate rules where applicable;
• Transfers to countries that have been determined to provide an adequate level of data protection.

By using the Platform, you acknowledge that your personal data may be transferred internationally as described above. If you have questions about specific transfer mechanisms, please contact us at [email protected].

8Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the Platform. They allow us to recognise your device, remember your preferences, keep you logged in securely and understand how you interact with the Platform.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can manage or disable non-essential cookies through the cookie preference centre available on the Platform, or through your browser's settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies in major browsers are available through each browser's help documentation.

9Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with our legal and regulatory obligations. Our general retention periods are as follows:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10Your Rights

Subject to the applicable data protection law of our operating jurisdiction and to any legal retention obligations, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where we no longer have a legal basis to retain it.
• Right to Restriction: You may request that we restrict our processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to Portability: Where processing is based on consent or contract, you may request that we provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, including the use of your data for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact our Data Privacy team by email. We will respond to verified requests within a reasonable timeframe and in any event within the period required by applicable law. We may request proof of identity before actioning any rights request.

11Security Measures

k1gm applies a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security);
• Encryption of sensitive data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform systems;
• Incident response procedures for detecting, containing and reporting data breaches;
• Vendor security assessments for all third-party processors handling personal data.

While we take all reasonable steps to protect your data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected users and relevant authorities in accordance with our legal obligations.

You play an important role in keeping your account secure. Do not share your password with anyone, enable two-factor authentication where available, and contact us immediately if you suspect unauthorised access to your account.

12Minors

The Platform is strictly for adults aged 18 or older — or the higher minimum age required by the applicable operator or licence jurisdiction. k1gm does not knowingly collect personal data from individuals below this age threshold. If we discover or are notified that an Account has been registered by an underage individual, we will suspend the Account immediately, void all associated transactions and securely delete the relevant personal data.

If you are a parent or guardian and believe that a minor has registered on the Platform without your knowledge, please contact us immediately at [email protected].

13Amendments to This Policy

k1gm reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change in the categories of data we collect, a new type of data sharing or an amendment to your rights — we will provide reasonable advance notice via the email address registered to your Account and/or by displaying a prominent notice on the Platform.

The "Last updated" date at the top of this page reflects when the current version became effective. We recommend reviewing this page periodically. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Policy.

14Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact our Data Privacy team using the details below:

Email: [email protected]

Please use the subject line "Privacy Enquiry" for general questions or "Data Rights Request" when exercising a specific right. Include your registered Account username and a clear description of your query. Our team is available 24/7 in English, with Urdu assistance available on request.

We are committed to resolving all privacy queries and rights requests transparently and within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in the jurisdiction governing our operations.