Safe Play Commitment
Gambling at k1gm is meant to be entertainment — not a financial strategy, not a way to cope with stress, and never something that puts your wellbeing at risk. This page explains every tool and resource we provide to help you stay in control.
🔞 Adults 18+ OnlyEvery k1gm account comes with a full set of responsible gambling controls, accessible directly from your account dashboard at any time — no waiting, no forms to send.
Set a maximum amount you can deposit into your k1gm account over a daily, weekly or monthly period. Once a limit is active, it takes effect immediately and cannot be increased for 24 hours, giving you genuine control over your spending in PKR.
Define the maximum net loss you are comfortable with over a set period. When your losses reach the limit you have chosen, further play is automatically paused until the period resets. This applies across all k1gm products — casino, slots and sports betting.
Set a session time reminder and we will notify you when you have been playing for your chosen duration. The reminder does not force a logout — it is a clear, honest nudge to take a break, check in with yourself and decide if you want to continue.
Take a short break from the platform without closing your account. Cool-off options of 24 hours, 7 days or 30 days are available. During a cool-off, your account is suspended for all gaming and betting activity. Existing pending withdrawals are not affected.
If you need a longer break — or a permanent one — self-exclusion closes your account to all gaming and betting activity for a minimum of six months or indefinitely. Once active, self-exclusion cannot be reversed until the full chosen period has elapsed.
Our customer support team is available around the clock in English, with Urdu assistance available on request. Whether you want to activate a limit, ask about self-exclusion or simply talk to someone, reach us at [email protected] at any time.
At k1gm, responsible gambling is not a checkbox — it is a core part of how we operate. We have built this platform specifically for Pakistani users who want a transparent, mobile-first gaming experience, and that transparency extends fully to how we handle player welfare.
Gambling has a real place in entertainment. Watching a PSL T20 match becomes more engaging with a live cricket bet in play. A few rounds of live dealer baccarat can be a genuine evening activity. The problem arises when gambling stops being an enjoyable pastime and starts affecting finances, relationships or mental health. That is the line k1gm is committed to helping every player stay on the right side of.
We recognise that players in Pakistan operate in a unique environment. Access to internationally licensed platforms, PKR transactions, and English-language customer service are not always straightforward. k1gm is designed to be clear and honest at every step — including about the risks involved in gambling and about the tools available to manage those risks.
We do not target vulnerable individuals, we do not send promotional material to users who have activated responsible gambling limits, and we do not make it harder than necessary to reduce your activity on the platform. If you need to step back, we make that as simple as clicking a button in your dashboard.
k1gm is an adults-only platform. You must be at least 18 years of age — or the higher minimum age required by the applicable operator or licence jurisdiction — to register an account or place any bet. We enforce this through our KYC verification process and reserve the right to request proof of age at any stage.
If you are a parent or guardian and are concerned that a minor may have accessed k1gm or any other gambling platform, we encourage you to use parental control software on shared devices and to discuss responsible digital behaviour openly. Contact us at [email protected] if you believe a minor has registered on this platform — we will investigate and act immediately.
Whatever your financial situation — whether you are managing monthly expenses on a salary from Karachi or Lahore, or running a business in Islamabad — gambling should never be approached as a way to generate income or recover money you cannot afford to lose. The house edge is real across all products. Responsible gambling means accepting that losses are a normal part of the experience and only ever wagering what you are genuinely comfortable losing.
If you are gambling to escape financial pressure, to recover debts, or because you feel you cannot stop, these are serious warning signs that you may need support beyond what k1gm's platform tools can provide. Please consider reaching out to a mental health professional or a support organisation in your area.
Access your account from any device — mobile, tablet or desktop. The responsible gambling tools are available on all platforms.
Navigate to the Account or Profile section of the platform and select the Responsible Gambling or Safe Play menu.
Select deposit limits, loss limits, session reminders, cool-off or self-exclusion. Each tool has a clear description before you activate it.
Limit reductions and self-exclusion are applied the moment you confirm. Limit increases have a mandatory 24-hour cooling-off delay.
If you cannot access your dashboard or prefer to request a limit by email, contact [email protected] and we will apply it immediately.
Problem gambling does not always look obvious. These are some of the signs that gambling may be moving from entertainment into something that needs attention.
These questions are adapted from widely used responsible gambling assessment frameworks. They are not a clinical diagnosis — they are a starting point for honest self-reflection.
Think about your gambling activity over the past 12 months when reading each question.
If you answered yes to two or more of these questions, it may be worth taking a break and speaking to someone. k1gm's self-exclusion tool is available immediately from your account dashboard. Our support team can also be reached at [email protected] at any time.
A closer look at each responsible gambling control available on k1gm — what it does, how quickly it activates and what happens when it is in place.
You can set a maximum daily, weekly or monthly deposit cap in PKR. Once set, the limit activates immediately. If you wish to lower your limit, the reduction takes effect straight away. If you wish to raise your limit, a mandatory 24-hour cooling-off period applies before the increase is active — this delay is deliberate and exists to protect you in the moment.
Activates immediately on reductionA loss limit caps the total net loss you can incur over a defined period (daily, weekly or monthly). Once your net losses reach the limit, the system automatically prevents further play until the period resets. This is one of the most direct tools for ensuring that a run of bad luck does not become a financial problem. The same cooling-off rules apply to increases.
Covers casino, slots & sportsSet a session reminder of 30 minutes, 1 hour, 2 hours or a custom duration. When your session reaches the chosen length, a clear notification appears reminding you how long you have been playing. You can then choose to continue, take a break or log out. There is no automatic logout — the reminder is information, not a forced interruption.
Configurable reminder — no auto-logoutAt regular intervals during a gaming session, a brief on-screen summary shows how long you have been playing and your net win or loss for the session. This feature is active by default and is designed to keep your actual play in clear view, countering the natural tendency to lose track of time and money during extended sessions.
Active by default during playA cool-off suspends your account from all gaming and betting activity for a fixed period: 24 hours, 7 days or 30 days. Your account is not closed — you can still access your transaction history and pending withdrawals. When the cool-off period ends, your account returns to normal automatically. You can activate a cool-off from your dashboard or by contacting support.
24hr / 7-day / 30-day optionsSelf-exclusion is the most serious responsible gambling tool available. It closes your k1gm account to all gaming and betting for a minimum of six months, or indefinitely. Once active, it cannot be reversed until the full exclusion period has passed. You will be removed from all marketing lists immediately. Any Real Money balance is returned to your verified payment method. We take self-exclusion requests from email as well as from the dashboard — with no persuasion attempts, ever.
Minimum 6 months — irreversible within periodThe vast majority of k1gm users gamble recreationally and responsibly. These guidelines help keep it that way:
If you feel that gambling is becoming a problem for you or someone close to you, professional support is available. k1gm encourages all users who need help to reach out to qualified support organisations.
Responsible gambling tools are built into every k1gm account. Set your limits today, explore the platform at your own pace, and remember that our support team is always available if you need us.
🔞 Adults 18+ only — or the higher minimum required by the operator/licence jurisdiction. Gambling may be restricted or prohibited in your jurisdiction. If gambling is affecting your life, please use our self-exclusion tool or contact [email protected] immediately.